Bronson Methodist Hospital achieved peak hospital performance by improving patient satisfaction.1
Bronson Methodist Hospital decided to set a 10-year commitment to improve their service culture and implement a patient- and family-centered care model.1
Bronson Methodist Hospital achieved and maintained a 95% overall patient satisfaction rating.1
Vidant Medical Center, a large tertiary health system in North Carolina, improved transitions of care and provided education and resources to better care for a population of patients with diabetes that was ~25% higher than the national average.2
Vidant Medical Center needed to deliver coordinated care to meet the specific needs of patients with diabetes and their families while reducing the total cost of care.2
Only 20% of the patients with diabetes who were discharged per month were contacted by the care team
Only 1 received an education session
1. McCarthy D. Case study: achieving a culture of patient- and family-centered care at Bronson Methodist Hospital. The Commonwealth Fund Website. https://www.commonwealthfund.org/publications/newsletter-article/case-study-achieving-culture-patient-and-family-centered-care. Accessed April 20, 2020. 2. Hardee SG, et al. Interdisciplinary diabetes care: a new model for inpatient diabetes education. Diabetes Spectr. 2015;28:276-82.