Desert Oasis Healthcare reduced the all-cause readmission rate and healthcare utilization by ensuring coordinated, continuous care and appropriate delegation across team members.1
Desert Oasis Healthcare sought to reduce healthcare utilization among patients with pulmonary diseases. These patients often require frequent ongoing care management that can be best supported by an interdisciplinary, coordinated care team through follow-up.2
1. Brazael T. Poster presented at: American Public Health Association Annual Meeting and Expo; March 21-25, 2019; Seattle WA. 2. Data on file. Boehringer lngelheim Pharmaceuticals, Inc.
Bronson Methodist Hospital achieved peak hospital performance by improving patient satisfaction.
Bronson Methodist Hospital decided to set a 10-year commitment to improve their service culture and implement a patient- and family-centered care model.
Bronson Methodist Hospital achieved and maintained a 95% overall patient satisfaction rating.
McCarthy D. Case study: achieving a culture of patient- and family-centered care at Bronson Methodist Hospital. The Commonwealth Fund Website. https://www.commonwealthfund.org/publications/newsletter-article/case-study-achieving-culture-patient-and-family-centered-care. Accessed April 20, 2020.
Geisinger created a pharmacist-led medication management process to ensure treatment plans were developed based on GOLD Strategy Report recommendations.1
Geisinger wanted to reduce unnecessary COPD-related emergency department visits and hospital admissions while also improving care management and reducing the risk of exacerbations.1
Developed the MTDM COPD Clinic in which MTDM pharmacists2:
Based on a review of 563 Geisinger patients with COPD, adherence to the GOLD guidelines for the initiation of triple therapy was nearly twice as likely when patients were referred to MTDM pharmacists, increasing from 34% to 71%.3
COPD=chronic obstructive pulmonary disease; GOLD=Global Initiative for Chronic Obstructive Lung Disease; MTDM=medication therapy disease management.
1. Data on file. Boehringer Ingelheim Pharmaceuticals, Inc. 2. Geisinger website. Geisinger Enterprise Pharmacy - 2019-2020 Year in Review. https://www.geisinger.org/-/media/onegeisinger/pdfs/pharmacy/1383-12099-pharmacy-annualreport2019-booklet12072020. Accessed April 14, 2021. 3. Lazevnick R, Kachmarsky M, Cebulko A. Evaluation of appropriate prescribing of Trelegy in COPD patients in Geisinger outpatient clinics. Poster presented at: ASHP Midyear 2020 Clinical Meeting & Exhibition; December 6-10, 2020; Online conference.
The Cleveland Clinic utilized existing telemedicine and shared medical appointment (SMA) capabilities to prioritize the safety of patients with diabetes and obesity and to enhance patient and provider comfort via virtual healthcare.
Cleveland Clinic needed to ensure patient and provider safety and continuity of care for patients with diabetes at high risk for COVID-19 within the Endocrinology and Metabolism Institute (EMI).
Virtual F2F visits
Phone consults with the patient, facilitated by hospital staff
Peer-to-peer e-consult without the patient
PPE=personal protective equipment; T2D=type 2 diabetes.
Endocrinologists convert to telemedicine virtually overnight during COVID-19 pandemic. Cleveland Clinic Website. https://consultqd.clevelandclinic.org/endocrinologists-convert-to-telemedicine-virtually-overnight-during-covid-19-pandemic/. Published April 22, 2020. Accessed August 21, 2020.
Vidant Medical Center, a large tertiary health system in North Carolina, improved transitions of care and provided education and resources to better care for a population of patients with diabetes that was ~25% higher than the national average.
Vidant Medical Center needed to deliver coordinated care to meet the specific needs of patients with diabetes and their families while reducing the total cost of care.
Only 20% of patients with diabetes discharged each month were contacted by a care team
Only 1 received an education session
Hardee SG, et al. Interdisciplinary diabetes care: a new model for inpatient diabetes education. Diabetes Spectr. 2015;28:276-82.